Please note that water softeners should not be confused with water conditioners. Water conditioners attach to existing pipework and release an electric charge which stops limescale forming quickly. Unlike water softeners, they do not remove calcium and magnesium (hardness) from the water. When using a water conditioner, limescale will not build up in places where water flows freely but will still build up in places where water ‘sits’, for example, in your water tank. There is also no reduction in the use of soaps and powders, removal of scum etc. and the lovely, silky feel of soft water is not experienced.